A very interesting article about good UX design and inspiration that it might got from ‘Motenashi’, – the Japanese term that uses for explaining the ideal rules how to host a guests and general hospitality pattern. Here is the article: good UX design and AI today.
I think I agree with the idea that I wouldn’t feel very comfortable with the app that totally anticipate my next move and knows me too well. As a human being I want to be spontaneous and creative every now and then, and, going though a routine can be a good in case of being productive, but quite hurting as well, because there is a creative part of me, that is considering myself as a unique personality that goes ‘her own way all the time’ and no way it can be anticipated by some algorithm. 🙂
So clumsiness of the modern AI can be thought through again and again, in order to make people feel better about using them (because it’s a great help indeed) and don’t feel that they are constantly watched.
And for designers it’s important not just fill the Apps with all those cool AI like features, but find the balance and carefully guide the user from ‘newcomer’ to the ‘regular’ without freaking them out. Empathy. Trying new stuff. Constant learning.
Here is why I love my job. 🙂